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Informational postings from Phreedom Technologies for the benefit of Small-to-Medium Businesses interested in Information Technology, Network Security, Disaster Recovery and Back-up and related topics.

8 Qualities of Great On-Site Support Personnel

Let’s face facts. The IT profession has a reputation for strong technical skills but not for incredible interpersonal acumen. Knowing how to do the job is a key requirement of on-site IT support personnel but it falls short of ensuring great service. There are several distinct traits that mark a great tech. If you’re looking for an IT support team that can meet your long-term needs, here are some of the critically important softer skills you should expect from your [...]

November 27, 2018 By blog , , , 0 Comments
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How Outsourcing IT Services Can Be More Profitable for Your Business

All companies need to effectively leverage technology if they want to thrive in the 21st century, but many companies are too small to afford or justify full-time IT staff. Frequently, this leads to increased risk for the company if something goes wrong with networks or software that is essential for the company to function since resources to address the issue may not be readily available. This doesn’t have to be the case, though. Outsourced IT services may offer a solution [...]

October 25, 2018 By blog, Managed IT Services, Outsourced IT Support Services , , 0 Comments
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6 IT Security Best Practices for SMBs

When most people think of cyber attacks, big corporations and sprawling governmental organizations are the first entities to come to mind.  However, there is another group that is hit more frequently than these megaliths: small and medium-sized businesses, or SMBs. Any business which employs fewer than 250 people may be classified as a SMB. This means there are more SMBs than corporations and more people who are employed by SMBs. About two-thirds of cyber-attacks target SMBs, so it is [...]

October 11, 2018 By blog, IT Best Practices, Network Security Management 0 Comments
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What Does Outsourced IT Support Offer?

While small and medium size businesses (SMBs) need IT support daily just like larger companies,  it often doesn’t make sense to allocate limited resources to full-time in-house IT support. SMBs frequently settle for part-time support or that friend-of-a-friend-who-knows-computers and find that either resources aren’t available when needed or the results fall short when the chips are down. In these instances, outsourced IT support is a great way to make the most of one’s resources. What is outsourced IT support? It’s [...]

September 20, 2018 By blog, Managed IT Services 0 Comments
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