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8 Qualities of Great On-Site Support Personnel

Let’s face facts. The IT profession has a reputation for strong technical skills but not for incredible interpersonal acumen. Knowing how to do the job is a key requirement of on-site IT support personnel but it falls short of ensuring great service. There are several distinct traits that mark a great tech. If you’re looking for an IT support team that can meet your long-term needs, here are some of the critically important softer skills you should expect from your [...]

November 27, 2018 By blog , , , 0 Comments
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How to Choose the Right Technology Company

Finding a company to understand your IT needs and provide services to support your business is a big task. Technology is challenging and an important factor in your business success, which is why having the right provider matters so much when it comes to your company’s security, stability and productivity. So how do you best select an IT company to support your business? Trial and error certainly isn’t the best approach because cycling through different providers can create turmoil and [...]

November 8, 2018 By Network Security Management , , , 0 Comments
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How Outsourcing IT Services Can Be More Profitable for Your Business

All companies need to effectively leverage technology if they want to thrive in the 21st century, but many companies are too small to afford or justify full-time IT staff. Frequently, this leads to increased risk for the company if something goes wrong with networks or software that is essential for the company to function since resources to address the issue may not be readily available. This doesn’t have to be the case, though. Outsourced IT services may offer a solution [...]

October 25, 2018 By blog, Managed IT Services, Outsourced IT Support Services , , 0 Comments
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6 IT Security Best Practices for SMBs

When most people think of cyber attacks, big corporations and sprawling governmental organizations are the first entities to come to mind.  However, there is another group that is hit more frequently than these megaliths: small and medium-sized businesses, or SMBs. Any business which employs fewer than 250 people may be classified as a SMB. This means there are more SMBs than corporations and more people who are employed by SMBs. About two-thirds of cyber-attacks target SMBs, so it is [...]

October 11, 2018 By blog, IT Best Practices, Network Security Management 0 Comments
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6 Reasons SMBs Increasingly Rely on Outsourced IT Services

The concept of outsourcing services has some negativity attached to it – loss of control, high costs and often less than expected results. While outsourcing can be a poor arrangement for some services, IT isn’t one of them when it comes to small or midsize businesses (SMBs). In fact, more and more SMBs are finding that outsourced IT is a service model that fits their business with better IT support that allows them to focus more on growing their [...]

October 4, 2018 By Managed IT Services, Outsourced IT Support Services , 0 Comments
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